Welcome to Our Chinese takeaway Store. All our dishes are prepared and cooked freshly each day using the finest ingredients and the latest innovations in packaging ensure our food arrives at its best. We promise to prepare your food with extra care, we are aiming to provide you the best service in all aspects.
If you have any allergies to these products please inform us before ordering. We will do our best to advise you.
Welcome to Phoenix House
We are a family run independent business. With over 20 years of experience in the takeaway and restaurant industry. We strive to provide the best Chinese cuisine and exceptional service.
Home delivery services are available from 5:00pm.
Delivery covering to PO19 and some parts of PO18 and PO20
Delivery Charge Applied
Free Prawn Crackers for Orders Over £20
We’re always happy to take special requests! If there’s something you’d like that’s not on the menu, just let us know, and we’ll see what we can do.
If you haven’t received an order confirmation after placing your order, please check your junk/spam folder. You will also receive an email if your order has been cancelled, and if you paid by card, your refund will be processed automatically. If you have any questions, feel free to contact us. We’re happy to help!
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Choose one of the following options
Collection/Delivery Time
Order Notes /Delivery Instruction / Food Allergy
Payment Type
Coupon
Review
Name
Qty
Subtotal
{name} {desc} {note}
{qty}
£{subtotal}
SubTotal:
£0
Discount:
£0
Delivery Charge:
0
Total:
£0.00
*
We are sorry the payment was not successful, normally this could be card expired or billing address is not matched, would you like to try again?
If you have any allergies to these products please inform us before ordering. We will do our best to advise you.
Welcome to Phoenix House
We are a family run independent business. With over 20 years of experience in the takeaway and restaurant industry. We strive to provide the best Chinese cuisine and exceptional service.
Home delivery services are available from 5:00pm.
Delivery covering to PO19 and some parts of PO18 and PO20
Delivery Charge Applied
Free Prawn Crackers for Orders Over £20
We’re always happy to take special requests! If there’s something you’d like that’s not on the menu, just let us know, and we’ll see what we can do.
If you haven’t received an order confirmation after placing your order, please check your junk/spam folder. You will also receive an email if your order has been cancelled, and if you paid by card, your refund will be processed automatically. If you have any questions, feel free to contact us. We’re happy to help!
Order History
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We are sorry the payment was not successful, normally this could be card expired or billing address is not matched, would you like to try again?
Our site will not function properly if you reject cookies, if you do not wish to accept our cookie policy, please stop using the site and call us on 01243 531 888 to place your order instead.
Time Slot
Plase notes that the time is estimated only and sometimes might be late depend on how busy we are, we will try our best to have your order ready at expected time.
Welcome to Our Chinese takeaway Store. All our dishes are prepared and cooked freshly each day using the finest ingredients and the latest innovations in packaging ensure our food arrives at its best. We promise to prepare your food with extra care, we are aiming to provide you the best service in all aspects.
Thank you for placing your order with us, your order ref is {order_ref}, we will prepare you food next.
We are sorry that your payment was not successful, if you wish to try again, please click link below, if you need our assistance, please feel free to contact us.
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Dear {customer}
Thank you for signing up with us.you can not login to your account on our website for placing orders. if you have any enquiries, please do not hesitate to call us on {store_tel}.
Kindly Regards.
{email_signature}
Dear {customer}
We are delivering your order and it will arrive very soon.
{email_signature}
Email_ForgetPasswDear {customer}
Your password is: {password} , you can change your password after login in 'Profile' section.
Kindly Regards.
{email_signature} ord
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Terms of Use
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The owners of the web site are not responsible for user-generated content, and no liable for any violations that such content may constitute.
Refund Policy
Generally there is no refund on food. Occasionally there may be an issue which a customer may wish to request a full refund. This refund is at the discretion of the Lotus House owner and the customer must first contact Lotus House
Cancellations
You may cancel your order up to one hour before your selected delivery/collection time. If the delivery/collection time is less than one hour, the order cannot be cancelled. To cancel your order, please call us.
About cookies
This website uses cookies. By using this website and agreeing to this policy, you consent to We use of cookies in accordance with the terms of this policy.
Cookies are files sent by web servers to web browsers, and stored by the web browsers.
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There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Cookies on our website
We use a cookie to recognise your computer when you visit our website, in order to populate the login box and record whether you are logged in or not. We only do this if you have explicitly registered with us.
We also use a cookie to tell us that you have agreed to this Cookies Policy, if you have chosen to do so.
A cookie in no way gives us access to your computer or any information about you, however we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We uses the following cookies on this website, for the following purposes:
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DISCLAIMER FOR INTERACTIVE SERVICES
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1. As a condition of your use of this Web site and the interactive services contained therein, you represent and warrant to We that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
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3. The information, products, and services included on this Web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. We may make improvements and/or changes in this Web site at any time. Advice received via this Web site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
4. We makes no representations about the suitability, reliability, timeliness, and accuracy of the information, products, and services contained on this web site for any purpose. All such information, products, and services are provided "as is" without warranty of any kind.
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6. In no event shall We be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected
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- for any information, software, products, services and related graphics obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, even if We has been advised of the possibility of damages.
7. Due to the fact that certain jurisdictions do not permit or recognize an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of this web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this web site.
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We will be processing your order shortly, if your order is placed out of our business hours, we will be processing your order as soon as our store is opened.
Order Ref# :
{order_ref}
Below is your order details:
Qty
Name
Price
SubTotal
{item_qty}
{item_name}
{item_price}
{item_subtotal}
{item_note}
Discount:
{order_discount}
Delivery Charge:
{delivery_charge}
Total:
{order_total}
{order_note}
Expected TIme: {est_time}
time might be delayed depend on how busy we are, the time you have selected is only estimated, please call us to confirm if you have any concern.
Please do not reply this email, if you would like to talk to us, please call us instead.
If you have any allergies to these products please inform us before ordering. We will do our best to advise you.
Welcome to Phoenix House
We are a family run independent business. With over 20 years of experience in the takeaway and restaurant industry. We strive to provide the best Chinese cuisine and exceptional service.
Home delivery services are available from 5:00pm.
Delivery covering to PO19 and some parts of PO18 and PO20
Delivery Charge Applied
Free Prawn Crackers for Orders Over £20
We’re always happy to take special requests! If there’s something you’d like that’s not on the menu, just let us know, and we’ll see what we can do.
If you haven’t received an order confirmation after placing your order, please check your junk/spam folder. You will also receive an email if your order has been cancelled, and if you paid by card, your refund will be processed automatically. If you have any questions, feel free to contact us. We’re happy to help!
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website (the "Site").
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
- "Cookies"are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies,
visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons","tags","pixels are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you in particular changes to store opening times and status of your order via email, phone or SMS ;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use the Device Information that we collect to show your targeted advertising on our products,services or promotions.
SHARING YOUR PERSONAL INFORMATION
We donot share your Personal Information with any third parties.
Finally, we only share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiatives ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliances opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Sites data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for 7 days in our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via contact us page on this website or write to us at the address given in the contact us page.
